Welcome to the Moto Parts Store FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. As fellow riders, we understand the importance of reliable gear and timely service. Below, you’ll find answers to common questions to ensure a smooth and enjoyable shopping experience.
Product Questions
Q: What types of products do you offer?
A: We specialize in premium motorcycle parts and riding gear, including accessories, air & fuel components, audio systems, base & mid layers, batteries, bike protection, body and fairing parts, boots, brakes, casual clothing, dash and gauges, dirt bike gear, drive and transmission parts, dual sport equipment, electronics, engine components, exhaust systems, eyewear, filters, and foot controls. Our products are designed to enhance safety, performance, and style for riders worldwide.
Q: Are your products suitable for all types of motorcycles?
A: Yes, we offer a wide range of products for various motorcycle types, including street bikes, dirt bikes, dual sports, and more. Our menu categories are tailored to meet the needs of different riding styles. If you have specific compatibility questions, feel free to contact our support team for assistance.
Shipping and Delivery
Q: Where do you ship to?
A: We ship globally to empower riders everywhere! However, due to logistical constraints, we currently cannot deliver to Asia and some remote areas. Our base is in Saint Albans City, US, and we use efficient logistics to reach customers worldwide.
Q: What are your shipping options and costs?
A: We offer two convenient shipping methods:
– Standard Shipping: Costs $12.95 and is handled by trusted carriers like DHL or FedEx. Delivery takes 10-15 days after dispatch.
– Free Shipping: Available for orders over $50, shipped via EMS. Delivery takes 15-25 days after dispatch.
Order processing typically takes 1-2 business days before shipment. During peak seasons or for customized items, processing may take slightly longer—we’ll keep you updated via email.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s journey. If you have any issues, contact our support team at [email protected].
Returns and Refunds
Q: What is your return policy?
A: We offer a hassle-free return policy. If anything doesn’t meet your expectations, you can return items within 15 days of receipt. We aim to make returns easy and ensure your satisfaction. For details on how to initiate a return, please email us at [email protected].
Q: Are there any items that cannot be returned?
A: Customized or personalized items may not be eligible for return unless they are defective. Please contact us for specific cases, and we’ll be happy to assist.
Payment and Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. Our checkout process is secure and designed to protect your information.
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.
Contact and Support
Q: How can I contact customer support?
A: You can reach our support team via email at [email protected]. We’re here to help with any questions or issues you may have, and we strive to respond promptly.
Q: What are your business hours?
A: Our team is available during standard business hours in the US (Eastern Time). We typically respond to emails within 24-48 hours.
Thank you for choosing Moto Parts Store! We’re honored to be part of your riding journey and are committed to providing high-quality products and reliable service. Ride safe and enjoy the thrill of the road!